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一、CSG Relationship Manager - Hybird

职位编码 22582359 

主要位置 Shanghai, China; 

职位分类 Commercial and Business Sales

#LI-Hybrid

The CSG Relationship Manager is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.

Responsibilities:

Calls on clients to deepen relationships and proactively owns, responds to, uncovers and anticipates future needs, roadblocks or risks and expectations;

Serves as clients' contact point and is responsible for managing internal departments to address any customer service issues;

Introduces solutions to clients in building and strengthening an effective portfolio;

Works with product specialists and subject matter experts to structure innovative and customized solutions that meet clients’ individual needs;

Works closely with Case Manager on the on-boarding and retention of clients, ensuring the appropriate “Know Your Client” (KYC) and other compliance deliverables are met;

Identifies cross-sell opportunities to deepen and increase share of wallet;

Drives innovation in the solutions we provide clients and further developing our business where necessary and appropriate

Supports the Senior Relationship Managers in structuring deals that balance risk and reward;

Maximizes client experience by proactive sharing markets updates, trend and intelligence;

Assists Senior Relationship Manager or Team Leader in in the research and identification of prospective clients;

Networks with clients to identify avenues for new business opportunities

Prepares /oversees new transaction submissions & annual reviews for the submission to the in-business credit lending management and independent risk department

Actively protects Citi’s assets and reputation by being the first line of defense from credit risk management perspective

Ensures compliance with regulatory requirements and Citi's policies / guidelines at all times

Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

5-8 years of experience

Sound knowledge of banking and investment products and process as well as a track record of providing sound banking and financial advice and solutions to clients

Demonstrates core credit skills

Demonstrates an intermediate level of Early Warning Detection skills

Demonstrates ability to close deals and proficiently manage the credit origination process, gather and maintain credit documentation and monitor accounts

Demonstrates advanced understanding of accounting principles, financial modeling and statement analysis

Ability to work effectively in team setting

Excellent interpersonal, communication and influencing skills

A self-starter, with positive/can-do approach, embraces changes and is bold;

High level of energy, enthusiasm and motivation

Highly focused, able to rapidly identify key priorities, clearly communicate the priorities

Passion for creating new business opportunities with existing clients and able to demonstrate innovative approaches to meeting clients’ needs.

A proactive approach in looking for ways in strengthening business relationship with clients, delivers a simple, secure and seamless client experience

Ability to embrace new technology and understand the role digital plays in the experience we deliver for our clients

Able to quickly adapt priorities based on the latest data insights

Must have a sharp business development focus and demonstrative innovative approaches

Education:

Bachelor’s/University degree or equivalent experience

官方投递链接

https://jobs.citi.cn/job/shanghai/csg-relationship-manager-hybird/287/39556270704

二、Global Payments and Account Monitoring Lead

职位编码 23604532 

主要位置 Dalian, China; 

职位分类 Operations - Services

The Ops Accounting Group Manager is accountable for management of complex/critical/large professional disciplinary areas. Leads and directs a team of professionals. Requires a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the function. Applies in-depth understanding of the business impact of technical contributions. Strong commercial awareness is a necessity. Generally accountable for delivery of a full range of services to one or more businesses/ geographic regions. Excellent communication skills required in order to negotiate internally, often at a senior level. Some external communication may be necessary. Accountable for the end results of an area. Exercises control over resources, policy formulation and planning. Primarily affects a sub-function. Involved in short- to medium-term planning of actions and resources for own area. Full management responsibility of a team or multiple teams, including management of people, budget and planning, to include performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval.

Responsibilities:

Manages a team(s) of professionals or a functional area (depending on size of business). Applies comprehensive understanding of concepts and procedures; as well as, formulating/administering approved accounting practices throughout a broad unit of a business to ensure that financial and operating reports accurately reflect the condition of the business and provide reliable information necessary to control operations.

Requires a comprehensive understanding of multiple areas within the Ops Accounting area and interacts with other functions, in order to help achieve overall objectives.

Evaluates internal operations and markets to determine proper business mix and resource allocation as they relate to profitability. Accountable for end results by controlling resources, policy formulation and planning. Sets short to medium term planning.

Applies in-depth industry knowledge. Manages an Operations Accounting team or multiple teams, including management of people, budget and planning.

Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Citi’s Supply Chain Operations (SCO) delivers secure buying and paying channels for third party vendors and employee reimbursements in 90+ countries globally as part of the broader Chief Operating Office(COO) organization.

Our mission as the purchase to pay operations team (Supply Chain Operations) responsible for purchase orders, invoice processing, payments of >$40billion per year and employee expense processing is to provide Global exemplary service with strong controls, driving enhanced user experience and superb customer/ supplier satisfaction, through simplification and standardization of processes and system automation, delivered by diverse, passionate and highly talented individuals.

Job Purpose:

The SCO Payments and Account Monitoring Lead is a senior level manager role accountable for all SCO Operations Payments and Account Monitoring functions. Reporting to the RegionalSCO Operations Head, this position is responsible for ensuring all Account Monitoring and Payment Execution functions are consistent across all SCO Citi Service Center (CSC) locations.

NOTE: This role is available to be based in all existing SCO CSC locations (Dalian, Tampa, Budapest, Costa Rica and Chennai)

This position is responsible for two functions within the SCO P2P Operations.  First, Payments refers to the management, leadership, and oversight of the P2P Operations sub-function of the execution of payments and payment files, both in local and foreign currency, largely focused on countries whereby payments are not fully automated.  Account Monitoring is the sub-function that manages, actions, identifies root cause, and reports on exceptions relating to bank accounts that SCO Operations owns under the “Account Owner” responsibility.  

Specifically, this role:

Assure performance and drive global standardization and automation of processes and improvement programs, in partnership with SCO Regional Operations Heads.  

Owns the end-to-end process standards across all regions and countries, being fully responsible for its implementation, as well as the effective adherence to global standards

Oversees SCO Ops daily operations, monitoring Key Process Indicators (KPIs) and Key Risk Indicators (KRIs) daily/as published, tracking breaches to defined thresholds, and escalating issues to senior management as necessary

Defines and executesthe global process strategic agenda, including:  (i)Designing a global strategy roadmap to advance operational standardization (e.g., process, procedures, tools, metrics) (ii) Defining and documenting a digitization/tools enhancement global roadmap, and partnering with System Ops on the design and implementation of solutions, including coordination of UAT testing as required (iii) Driving global operations efficiency and productivity, identifying and sponsoring continuous improvement opportunities (iv) Maintaining a global inventory of documented processes, procedures, exceptions, language and regulatory requirements (v)Supporting Region SCO Leads and RegionSCO Ops Heads with subject matter expertise to solve regional/local escalations, addressing root causes and tracking issues to closure (vi)Training SCO Ops staff to better assimilate and adhere to global standards

Co-designs global Capacity Planns with Region SCO Ops Heads and actively participates in monthly reviews to continuously identify opportunities to improve operations’ productivity efficiency and effectiveness 

Co-definesOps team’s process related goals with Region SCO Ops Heads, setting clear targets that teams will be measured on

Embeds a culture of coaching staff whilst actively monitoring and assessing peoples’ development needs and training opportunities

Represents the global process on global Internal and External audits/regulatory matters, working hand-in-hand with Region SCO Heads to support local/regional audits and regulatory reviews

Owns and drives global Corrective Action Plans (CAP) closures to ensure timely remediation of control failures

Co-develops and maintains Continuity of Business (COB) plan with Regional SCO Ops Heads, coordinating its testing periodically to ensure systems’ and teams’ readiness

Builds and maintains relationships with Global Process Owners, Region SCO Leads, and Region SCO Ops Heads in an effort to constantly refine, improve and share working best practices globally

Supports and actively engages in SCO’s Global VOE initiatives

Qualifications:

Operations and people management experience, preferably across multiple regions

Qualified Accountant (CPA) with strong accounting experience (>10 years)- preferred

Strong knowledge of end-to-end P2P Purchase Order to Payment processes including accounting entries & flow

Knowledge of Citi Balance Sheet accounts and reconciliation process

Understanding of Tax accounting/regulation including local Country requirements

Knowledgeable in Payment systems (e.g.Citidirect) and General Ledger systems (e.g.Flexcube, DBS etc.)

Able to provide external perspective of risk issues based on accounting process and controls and proactive enhancement recommendations

Demonstrated professional ethics and integrity in carrying out responsibilities to clients, peers, and franchise

Proficient in Microsoft Office

Skills and Competencies:

Strong leadership, influencing and matrix management skills, with ability to motivate diverse groups of individuals and successfully present information to seniors and stakeholders for collaboration

Proven ability to influence and affect end-to-end process change through indirect authority, and drive results with a high degree of accountability

Excellent interpersonal and communication skills, with a demonstrated ability to establish rapport and build effective relationships across functions, regions, and all levels of management

Advanced Program change and implementation skills to drive process standardization in a multi-cultural, cross-product environment

Proven problem-solving and root issue dimensioning capability,

Strong record with organizational and project management skills, ability to multi-task and prioritize in a fast-paced, high pressure, dynamic environment

Self-starter, results-oriented, positive attitude, flexible, adaptable, responsive, and high energy

Proven strategic thinking and tactical and execution across multi-geographical teams

Expert time and task management competencies with exceptional attention to detail

Ability to analyze and positively respond to issues ensuring that the end-to-end process is not adversely impacted

Education and Experience:

Bachelors degree, Masters degree preferred

10+ years of experience in a purchase to pay/accounts payable role with some experience in management.

官方投递链接

https://jobs.citi.cn/job/dalian/global-payments-and-account-monitoring-lead/287/43283903040

三、Trade Sales

职位编码 23607584 

主要位置 Shanghai, China; 

职位分类 Commercial and Business Sales

Job Description

TTS Trade business provides a wide range of solutions across key product pillars including Trade Documentary Services (eg. LCs, Collections etc.), Payables and Receivables Finance, Trade loans and Export & Agency Finance (EAF). The key objective of this role includes building a robust trade portfolio with a special focus on commercial banking target market, i.e. medium-sized and emerging corporates in China. The role requires close engagement with clients, product and coverage teams to build a sustainable and market winning portfolio. The candidate will be required to run with strategic initiatives to expand trade penetration among existing and new commercial banking clients.

China has large domestic market and is the largest exporter in the world. Citi’s clients have significant trade and related financing needs. Given ongoing supply chain shifts, evolving new business models, GBA initiative, and explosive growth of ecommerce – significant new opportunities are anticipated in the trade and working capital space within commercial banking segment. This is a great opportunity to be a part of a complex fast changing business and make an impact. This role is based in China.

Key Responsibilities

Achieve targeted Trade wins and revenue growth for China Trade business and across Commercial Banking priority names.

Lead client engagement and focused calling efforts to identify opportunities and develop customized solutions covering trade services, trade finance, supply chain finance, receivables finance solutions.

Partner with Commercial Banking teams to develop sales strategy, originate trade opportunities, build pipeline, drive deal structuring and transaction execution.  

Work with the product partners to ensure product offering is competitive in service, function and price.

Execute and monitor development on existing wallet assessment to identify opportunities.

Keep track of portfolio revenues, drivers and monitor against planned target.

Drive deal approvals and engage with multiple stakeholders across product, legal, risk and external partners as necessary to structure and execute on deals.

Develop and use knowledge of import export flows across China/ Hong Kong, China/ Asia region and globally to identify trends and opportunities in the Trade and working capital space within Commercial Banking segment.

Aid in building a strategic roadmap / campaigns by sector/location to improve market share and client penetration.

Skills / Competencies: 

Superior client management & deal negotiation skills. Ability to identify underlying client need and develop client centric solutions; build relationships and coordinate diverse groups to deliver for the client.

Extensive Trade experience across products. Must possess strong analytical, risk assessment and credit skills.

Ability to work independently, lead deal execution and activate the trade network (product, risk, compliance, legal, etc.) are critical. 

The individual will work on multiple deals across time zones and manage to tight client deadlines. 

Excellent communication skills, both written and verbal.

Q

ualifications:

Bachelor’s/University degree

8+ years of relevant experience; extensive years of client facing experience in handling commercial banking clients in China

官方投递链接

https://jobs.citi.cn/job/shanghai/trade-sales/287/43322807216

四、Sales Support Analyst 2 - C10

职位编码 23606473 

主要位置 Shanghai, China; 

职位分类 Commercial and Business Sales

The Sales Support Analyst 2 is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or results, defines business issues and formulates recommendations on policies, procedures or practices. Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Develops working knowledge of industry practices and standards. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own team.

Responsibilities:

Provide day-to-day client servicing, handle and provide timely resolution to client issues.

Validates client data and documentation in relevant systems.

Takes the lead to coordinate and follow-up across internal departments to solve client needs.

Provides feedback to client related to emerging product needs, competitive practice and ideas on process/product improvement.

Analyzes client data and provides reporting as needed.

Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

0-2 years relevant experience

Education:

Bachelors degree

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

More focus on client onboarding and post-onboarding service and EB service.

官方投递链接

https://jobs.citi.cn/job/shanghai/sales-support-analyst-2-c10/287/43284084688

五、Information Security Senior Analyst

职位编码 23604574 

主要位置 Shanghai, China; 

职位分类 Technology

The Information Security Operations (ISO) Sr. Analyst is an intermediate level position responsible for leading efforts to prevent, monitor and respond to information/data breaches and cyber-attacks. The overall objective of this role is to ensure the execution of Information Security directives and activities in alignment with Citi's data security policy.

Responsibilities:

Address security issues identified in the various information security programs

Review and address issues identified within various Information Security (IS) programs and ensure all IS issues related to Internal Audit, and External Auditors are closed by their original target date

Improve the efficacy of governance processes by identifying risks, monitoring controls, and remediating issues

Establish cross-sector working relationships and complete weekly awareness discussions with local team to efficiently tackle security issues

Ensure risk exceptions are raised, registered and closed on a timely basis and communicate updates and changes to the global standards

Complete Risk Assessment process, including completing accurate inventory reporting, data classification, threat analysis, and action plans

Test and validate that the business complies with applicable IS requirements; develop and implement IS policies and procedures

Determine and validate appropriate level of controls are being implemented to safeguard sensitive data

Develop Corrective Action Plans for all Information Security-related gaps and approve all closures through reviewing evidence to ensure each closure meets Citi Requirements

Assume informal/formal mentorship role within teams and assist with the coaching and training of new team members

Has the ability to operate with a limited level of direct supervision.

Can exercise independence of judgement and autonomy.

Acts as SME to senior stakeholders and /or other team members.

Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

5-8 years of relevant experience

Proficient in interpreting and applying policies, standards and procedures

Consistently demonstrates clear and concise written and verbal communication

Proven influencing and relationship management skills

Proven analytical skills

Education:

Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

官方投递链接

https://jobs.citi.cn/job/shanghai/information-security-senior-analyst/287/43283914912