SPECIALIST – TRANSLATION CONTENT

Hyatt Global Contact Center - Shanghai

31 - Shanghai

GUEST SERVICE OPERATIONS

Hourly/Entry Level Employee

Full-time

申请 ID: SHA003191

Read given material and research industry-specific terminology and ensure the content conveys original meaning.

Support all GPGS training materials translation, RMT rate offer translation and World of Hyatt Operation process translations.

Support all GPGS system setup translations and system QRG translations.

Work with Digital content team to provide support for Hyatt guest facing content update, ensure our digital content is on brand and adds value to existing and potential customers.

Collect, analyze and present key strategies to improve translation process.

Build and maintain Hyatt translation dictionary.

Demonstrate a commitment to Hyatt core values (included in all job descriptions).

The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary (included in all job descriptions).

1-2 years in GCC operations environment preferred

3-5 years hospitality industry or related field experience preferred

Proven work experience as a Translator or similar role preferred 

College Degree，Bachelor Degree preferred

Must be proficient in using Excel, PowerPoint and Word 

Fluency in at least English & Chinese

Excellent proofreading skills with the ability to identify grammar, spelling errors

Good knowledge of content editing tools

Organizational skills and able to multi task

Ability to evaluate information, identify trends and set priorities

Strong verbal and written communication skills

Tim-management skills

Attention to details 

Ability to work as a team member or independently

Additional certification in Linguistics is a plus

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